Additional hours of buffer/leeway are included in each month at no extra cost. Light gets 2 hours of leeway, 3 for Standard, and 4 for Volume. Any overage hours past the leeway is charged at the hourly rack rate (inquire for current rack rate) and is billed separately at the end of the monthly billing period. Billing periods begin the numeric calendar day in which the first retainer payment arrived (rather than the first day of the month).
There is no reimbursement for a quantity of extra hours accumulated that would have put you into a subsequent tier. If you are approaching that milestone (and believe you may have underestimated the amount of monthly work you required), you can cancel the current retainer and upgrade to the higher tier, restarting a new billing period from Day 1.
Unused hours do not rollover into the subsequent monthly billing period. The retainer plan can be cancelled at any time, but reimbursements will only be applicable for the current monthly billing period and will only reimburse unused hours at that tier's rate.
Updated timesheet provided after every project or engagement. Each contract is good for 12 months. Refunds available within first 6 months, but will subtract used hours and may adjust discount rate if actual hours used reflects a lower tier.
